Ternavel specializes in a wide range of high-quality travel products, including luggage, backpacks, travel accessories, and more. We aim to provide everything you need to make your journeys comfortable and enjoyable.

Placing an order on Ternavel is simple:

1. Browse our collection and select the items you want.
2. Add them to your cart.
3. Proceed to checkout and fill in your shipping and payment details.
4. Review your order and confirm your purchase.
   

You will receive an order confirmation email once your order has been successfully placed.

We accept a variety of payment methods, including major credit cards (VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay and Paypal.)

All orders undergo processing within 1–5 business days. Please note that processing doesn't occur on weekends or holidays.

Presently, we offer standard free shipping with an estimated delivery window of 7–10 days for all orders.

For more shipping information, please refer to our shipping policy.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use our tracking page to monitor the status of your order.

To return an item, please contact our customer service team at support@ternavel.com to initiate the return process. We will provide you with instructions on how to return your product.

If you need to change or cancel your order, please contact us as soon as possible at support@ternavel.com or +447537170731. We will do our best to accommodate your request, but please note that we cannot make changes once the order has been shipped.

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at support@ternavel.com or by using the Contact page on our website.