Payments
At Ternavel, we prioritize the security and convenience of your shopping experience. We offer a variety of payment methods to ensure that your transactions are smooth and secure. Please review the following information regarding our payment options and policies.
Additionally, we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring that your payment information is handled with the utmost security.
Accepted Payment Methods
We accept the following payment methods:- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: You can choose to pay securely through your PayPal account.
- Apple Pay & Google Pay: Mobile payment options are available for your convenience.
- Shopify Payments: For a seamless checkout experience, you can use Shopify Payments, which includes various payment methods depending on your location.
Currency
All transactions are processed in GBP (£). If your card is in a different currency than our store’s currency, the amount you are charged will be converted based on the current exchange rates. Rest assured, there are no hidden fees or additional charges.Payment Security
We take your security seriously. Our website uses SSL (Secure Socket Layer) technology to encrypt your payment information during transmission. This ensures that your data is protected against unauthorized access.Additionally, we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring that your payment information is handled with the utmost security.
Payment Authorization
When you place an order, your payment method will be authorized immediately, and you will receive an order confirmation email. If there is an issue with your payment, we will contact you at the email address provided to resolve it.Billing Information
Please ensure that the billing information you provide matches the details on your payment method. Incorrect information may result in delays in processing your order.Failed or Declined Payments
If your payment is declined or fails, please contact your bank or payment provider for more information. If the issue persists, you can reach out to our customer support team at support@ternavel.com for assistance.
Fraud Prevention
We reserve the right to cancel any order that we suspect to be fraudulent. In such cases, you will be notified via email, and a full refund will be issued to the original payment method.Contact Us
If you have any questions or concerns regarding payments, please don't hesitate to contact our customer support team at:
Email: support@ternavel.com
We are here to ensure that your shopping experience at Ternavel is safe, secure, and satisfying.